We are very proud of our Emergency Kits and customer satisfaction is our top priority.

We offer a 30-day satisfaction guarantee on all our Emergency Kits. If for some reason you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or exchange.

To be eligible for a return, the item must be in its original, salable, and unused condition, with all packaging, tags, and accessories intact. Please ensure that the product is returned in its original packaging to qualify for a refund.

To initiate a return, please contact our customer service team for instructions. Refunds will be issued once we receive and inspect the returned item.

Please note that the cost of return shipping may be the responsibility of the customer unless the product is defective or we made an error.

If you have any questions about our return process, contact us at (03) 9209 8419 or enquiries@resilientaustralians.com